FAQ
Have questions about our services? Here are some of the things businesses ask before they choose SamByte Solutions. If you need a straight answer about your setup, contact us.
How does your service work?
Contact us to discuss what you need, then we’ll recommend the most practical option for your business, budget and priorities.
What is included in the Business Startup Platform?
It includes a basic website, domain and DNS management, an Invoice Ninja instance for quotes and invoices, transactional email, secure hosting, backups and routine platform maintenance. The full scope is described on the Business Startup Platform page.
Do I own my domain and business data?
Yes. Your domain and business data remain yours. We will agree access, export and offboarding arrangements before work begins.
How does automated social media publishing work?
We configure a business brand for Facebook and Instagram, use AI-assisted content and captions, and schedule three posts per week through Metricool. The social media publishing page explains what is included and excluded.
Are social media posts reviewed before publishing?
The workflow can use customer approval or authorised automatic publishing. AI-generated content should always be checked for accuracy, particularly prices, dates, offers and business claims.
What areas do you cover?
We primarily support businesses in Derby and Derbyshire, with many services available remotely across the UK.
What should I do if I have an issue?
Email us or call 07400 397339 and tell us what is happening. We’ll clarify the problem and the next step.
Do you support home users or just businesses?
The main focus is small-business IT support and project work. We can discuss individual requirements where they fit our services.
What if my request is not listed?
Tell us what you need. We’ll explain whether we can help or point you towards a more suitable option.
How quickly can you resolve issues?
It depends on the complexity and access required. We’ll give you a clear view of the likely next step before work begins.
Do you offer free consultations?
Yes. Contact us to discuss your needs and book an initial consultation.
How do I get started?
Send an enquiry, email [email protected] or call 07400 397339.
Need reliable IT support without the enterprise price tag?
Book a free consultation, tell us what is slowing your business down, and we will recommend the most practical next step.