SamByte Solutions · Managed IT Support

Simple IT support pricing for small businesses.

Clear, professional support for day-to-day IT issues, Microsoft 365 help, hardware setup, software installs, and wider business technology needs without confusing contracts or hidden rates.

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Remote and on-site support Direct contact, not a call queue Practical advice for growing businesses

Straightforward pricing

Ad-hoc support

£60/hour

Minimum 1 hour, then billed in 15-minute increments.

Managed support

£60/user/month

Remote support, fair use, and clear service expectations.

Support that is easy to understand

Choose one-off support when you need help occasionally, or managed support when you want ongoing cover for your users.

Ad-hoc IT Support

For one-off fixes, installs, troubleshooting, and small day-to-day tasks.

£60/hr

First hour minimum. £15 per 15 minutes after.

Remote or on-site support
Software and hardware installs
Printer, WiFi, email, and device help

Book Support

Recommended

Managed IT Support

For businesses that want ongoing support and clearer service expectations.

£60/user/month

Unlimited remote support, subject to fair use.

Incident support for day-to-day issues
Service requests like user setup and access help
Basic monitoring and monthly service review

Start Managed Support

Projects & Installs

For planned work such as CCTV, networking, migrations, and new setups.

Quoted

Fixed price or day rate depending on scope.

Parts supplied with warranty handling
CCTV, WiFi, and network installs
Day rate available for full-day work

Request Project Quote

Designed around clear service management

Support is structured around simple service principles: clear scope, sensible response targets, and a clear split between support, requests, and project work.

Incidents

Something is broken and needs fixing.

Requests

A standard task, access change, or setup request.

Response Targets

Priorities are handled based on impact and urgency.

Fair Use

Support is generous, practical, and protected from misuse.

Example response targets

Priority Example Target

Critical Business stopped 1 hour

High Major user issue 4 hours

Normal Standard support 1 business day

Low Advice or minor request 2 to 3 days

Response targets can be adjusted based on the support agreement and your business requirements.

Service divisions built around real business needs

Alongside support, we help businesses improve connectivity, security, cloud services, and websites with practical, right-sized solutions.

Need reliable IT support without the enterprise price tag?

Book a free consultation, tell us what is slowing your business down, and we will recommend the most practical next step.

Get a Free Consultation Call 07400 397339

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SamByte Solutions